Domestic Shipments: Domestic shipments are processed via UPS Ground Signature Confirmation Required. Once you receive your tracking number please allow 24 hours for your tracking number to update on the UPS Site. If your package is lost, stolen or damaged in transit Stratica International is not responsible. In the event that this happens please contact customer service and we will help you file a claim with UPS. 

International Shipments: Duties, Taxes, and customs fees are NOT covered in the cost of shipping charges implemented on Straticainternational.com.  Once you receive your tracking number please allow 24 hours for your tracking number to update on the courier Site. If your package is lost, stolen or damaged in transit Stratica International is not responsible. In the event that this happens please contact customer service and we will help you file a claim with the courier.